Student Satisfaction

Proposed General Methodology

Institutions will choose from among designated questions on selected instruments. Alternatively, a designated set of questions may be added by an institution to a self-designed or other national instrument. Sample and reporting will differ by sector. Primary instrument options are NSSE, CSSE, ACT College Outcome Survey, and Noel-Levitz Student Satisfaction Inventory.

Sampling

4 Year Institutions: Alternatives in order of preference

  1. 90 Hours or more
  2. Seniors
  3. Graduating Students

2 Year Institutions: Graduating Students

Indicators

1. Overall Satisfaction with Institution

NSSE: #13
"How would you evaluate your entire educational experience at this institution?
Response: 1-4; Excellent, Good, Fair, Poor
CCSSE: #27
"How would you evaluate your entire educational experience at this college?
Response: 1-4; Excellent, Good, Fair, Poor
COS Section 3; #39
"Indicate your level of satisfaction with—this college in general"
Response: 1-5 Including Neutral
SSI: Summary Questions; # 2
"Rate you overall satisfaction with your experience here thus far.
Response: 1-7 including Neutral
Other: Add question similar to COS, SSI, or NSSE/CCSSE

2. Instruction

NSSE: Add question similar to COS or SSI
CCSSE: Add question similar to COS or SSI
COS Section 3, #2
"Indicate your level of satisfaction with…Quality of instruction"
Response: 1-7 including Neutral
SSI: 4Y: #58; 2Y:#18
"The quality of instruction I receive in most of my classes is excellent"
Response: 1-7 including Neutral
Other: Add question similar to COS or SSI

3. Academic Advising

NSSE: #12
"Overall, how would you evaluate the quality of academic advising you have received at your institution?"
Response: 1-4; Excellent, Good, Fair, Poor
CCSSE: #13A
"How satisfied you are with the services …Academic advising/planning"
Response: 1-3; Very, Somewhat, Not at all (also N/A)
COS Section 3, #7
"Indicate your level of satisfaction with … Quality of academic advising"
SSI: Add question similar to NSSE, CCSSE, or COS
Other: Add question similar to NSSE, CCSSE, or COS

Measurement

1. Report institutional mean
2a. Report number and percentage of students who are not dissatisfied. For SSI, COS, and some CCSSE this will be Neutral and above. For NSSE and CCSSE this will include Excellent, Good, and Fair.

  • This has the problem of reconciling 4, 5, and 7 point scales which do not have equivalent response categories.

2b. Report number and percentage of students at each level to MDHE, who will perform analysis for best presentation.

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